Job Description

 

Care Professional Administrative Assistant

Aloha Care Inc., d.b.a Home Instead

Company Background

Home Instead® is the one of the largest in-home senior care providers in the world. In 2019, in the U.S. Home Instead franchises employed 80,000 Care Pros and delivered 80 million hours of services to 108,000 clients.

 

Position Overview

Care Pro Administrative Assistant is expected to perform a variety of clerical and administrative duties that support Care Pros. Care Pro Administrative Assistant is expected to answer phones, complete administrative duties and support Care Pros and other staff members with clerical tasks in order to provide the highest quality of service to Care Pros and clients.

 

Essential Job Functions

• Reflect the core values of (Aloha Care, Inc.,), (d.b.a. an independently owned and operated Home Instead franchise).
• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Field Care Pro & Client Inquiries
• Assist with hiring process for new Care Pros, duties may include fielding employment inquiries from prospective Care Pros and moving applicants through the process.
• Process criminal background, Adult Protective Services and Department of Motor Vehicle checks
• Assist with making reference calls on prospective Care Pros in a timely manner
• Support Human Resource team with all aspects of Care Pro Engagement.
• Enter and maintain accurate client and Care Pro records in the operating system
• Communicate client and Care Pro concerns or problems with owner or other staff members as appropriate
• Ensure Home Instead standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, Key Players and Care Pros
• Assist with billing processing, including client invoices and Care Pro payroll
• Assist with stuffing and mailing client invoices and Care Pro payroll
• Participate in quarterly Care Pro meetings
• Order and stock office supplies
• Maintain supplies for postage, fax, credit card and copy machine
• Perform other duties as assigned

 

Qualifications

 

 

Desired Skills and Abilities

 

• Must have an understanding of and uphold the policies and procedures established by (Aloha Care, Inc.,), (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have knowledge of the senior care industry
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must present a professional appearance and demeanor
• Must be able to operate office equipment successfully
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required

Here's what's in it for you:

*Full Medical Benefits after 90 days (Health, Dental, Vision & Life)
*PTO
*401k
*Ongoing Training and Continuing Education

 

 

 

 

 

 

 

 

 

 

Physical Job Requirements:

Physical Activity Requirements	Occasional (0-35% of day)	Frequent (36-66% of day)	Continuous (67-100% of day)	Not Applicable
Sitting		X
Standing	X
Walking	X
Climbing				X
Lifting (Floor to Waist Level)	25 lbs.	0 lbs.	0 lbs.
Carrying Objects	X
Push/Pull	25 lbs.	0 lbs.	0 lbs.
Twisting	X
Bending	X
Reaching Forward	X
Reaching Overhead	X
Squat/Kneel/Crawl	X
Pinching/Fine Motor Activities		X
Keyboard use/Repetitive Motion			X
Lifting (Waist to Shoulder Level)	25 lbs.	0 lbs.	0 lbs.
Talk			X
Driving/Travel				X
Lifting (Shoulder Level & Above)	25 lbs.	0 lbs.	0 lbs.

 

Sensory Requirements	Accurate 20/40	Very Accurate 20/20	Not Applicable
Near Vision	X
Far Vision	X
	Yes	No	Not Applicable
Color Discrimination	X
	Minimal	Moderate	Accurate	Not Applicable
Depth perception				X
Hearing		X

 

Environmental Requirements/Occupational Exposure Risk Potential	Reasonably Anticipated	Not Anticipated
Bloodborne/other biologic pathogens	X
Chemical	X
Airborne/aerosolized diseases	X
Extreme Temperatures		X
Radioactive materials		X
Uneven Surfaces or elevations	X
Extreme Noise Levels		X
Dust/particulate matter	X

 

 

 

 

 

 

 

 

 

 

 

 

 

Your employer is (Aloha Care, Inc.), d.b.a. an independently owned and operated Home Instead franchise. Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will. This job description does not list all activities, duties or responsibilities that may be required. Duties, responsibilities and activities may change, or new ones may be assigned at any time.