Client Care Coordinator – Join a Purpose-Driven Home Care Team

About Home Instead

For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home. Globally, the Home Instead network supports the work of over 100,000 Care Pros and provides more than 60 million hours of care annually. Learn more at homeinstead.com.

Are you relationship-driven, organized, and passionate about senior care? Do you enjoy meeting with families, building trust, and creating solutions that truly make a difference? If so, we would love to meet you.

Aloha Care, Inc., d/b/a Home Instead® is seeking a Client Care Coordinator to lead client consultations, oversee quality assurance visits, and ensure exceptional service delivery. This role blends consultative sales, relationship management, and care coordination — making a meaningful impact every single day.

Why You’ll Love Working With Us

• Competitive Salary – $45,000 per year 
• Bonus Plan
• Major Medical & Dental
• 401(k)
• PTO
• Professional Development Opportunities
• Opportunity for growth within a mission-driven, expanding organization
• Work that truly changes lives

What You’ll Do

As our Client Care Coordinator, you will:

• Conduct care consultations using a consultative sales approach
• Meet with prospective clients and families to assess needs and develop customized service plans
• Coordinate seamless client/CAREGiver℠ introductions
• Perform ongoing quality assurance visits to ensure satisfaction and retention
• Identify opportunities to increase service hours while maintaining high-quality care
• Maintain consistent follow-up with potential clients
• Collaborate closely with the office team to coordinate care delivery
• Resolve concerns promptly and professionally
• Maintain accurate documentation and uphold company values

What We’re Looking For

• Bachelor’s degree preferred
• Minimum one year of experience in home care, healthcare, or senior-related industry
• Strong communication and relationship-building skills
• Organized, self-motivated, and solution-oriented
• Professional demeanor with strong decision-making ability
• Proficiency in Microsoft Excel and Word
• Valid driver’s license required
• Ability to work occasional evenings or weekends as needed

This is more than a coordination role — it’s an opportunity to lead the client experience, strengthen retention, and help families navigate care with confidence.

If you’re ready to combine compassion with performance, we’d love to hear from you.

https://info.flclearinghouse.com.